Refund policy
Returns
You have 30 days from receiving your item to request a return.
What can be returned
To be returned, an item must be:
- unused and in the condition you received it
- in its original packaging
- sent with proof of purchase
Our books, journals and cards are for personal use, so we can't accept returns on items that have been used, written in, marked or altered.
We can't accept returns on sale items, gift cards, or digital downloads once they have been downloaded (unless faulty).
How to start a return
Email orders@theregulatedhumanco.co.uk with your order number. If your return is accepted, we'll send you instructions. Items sent back without asking first can't be accepted.
Return shipping is paid by the customer, unless the item is faulty, damaged or not what you ordered.
Returns address
The Regulated Human Co
Unit 171133, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset BH16 6FH
United Kingdom
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us straight away with a photo and we'll replace it or refund you in full, including postage.
Your 14-day right to cancel (UK and EU)
If you live in the UK or the EU, you can cancel your order for any reason within 14 days of receiving it. Items must be unused, in their original packaging and in a condition we can resell.
Exchanges
The quickest way to exchange an item is to return it (if eligible) and place a new order once your return is approved.
Refunds
Once we receive and check your return, we'll email you to say whether your refund is approved. Approved refunds go back to your original payment method, usually within 10 working days. If more than 15 working days have passed since approval, email orders@theregulatedhumanco.co.uk.